Shipping policy

Shipping Policy

1. Delivery Areas

We deliver products to Finland (incl. Åland), the Nordic countries, the Baltics, and extensively to the rest of the European Union. A precise list of countries is available at checkout before you proceed with payment.

2. Shipping Methods and Costs

Shipping costs are determined based on the delivery address, order total, and selected service. We work with reliable partners such as Matkahuolto (Finland), GLS (EU region), and DHL Express (Premium deliveries).

  • Finland (Matkahuolto): We offer free shipping to a pick-up point for orders over €125. Home delivery is free for orders over €200.
  • International (GLS): Affordable shipping to a pick-up point is free for orders over €125. Home delivery is free for orders over €250.
  • DHL Express: Our fastest shipping method for international shipments. Shipping costs are determined by destination and are visible at checkout.

3. Processing and Delivery Times

Order processing typically takes 1–3 business days. Delivery times:

  • Finland: Typical delivery time is 1–3 business days.
  • International: GLS (3–6 business days), DHL Express (1–3 business days).

During peak seasons and campaign periods, delivery times may be longer than usual.

4. Tracking and Partial Deliveries

You will receive a tracking code via email once the order has been dispatched from our warehouse. We reserve the right to perform partial deliveries to ensure the fastest possible shipping.

5. Transfer of Risk and Damages

The risk for the product is transferred to the customer once the shipment has been delivered to the recipient or a pick-up point. If you notice any transport-related damage to the shipment, please report it immediately to the carrier and our customer service.

6. Uncollected Shipments

Please note that failing to collect a package does not constitute a withdrawal of the order in accordance with consumer protection laws. If an order is returned to us as uncollected, we will charge the customer for the direct return costs in accordance with our withdrawal policy.

7. Deliveries Outside the EU

For deliveries outside the EU (e.g., Norway), the customer is responsible for any potential customs duties, taxes, and customs clearance fees.

Åland: The Åland Islands are outside the EU VAT and customs territory. Shipments to and from Åland therefore require a customs declaration.

8. Contact Information

North Outdoor / PYKA Oy
Kelatie 11, 90620 Oulu, Finland
Business ID: 1976355-0
Email: shop@northoutdoor.com
Phone: +358 46 920 7128