FAQ – Frequently Asked Questions about our loyalty program
Will the redeemed discount code be refunded if I make a return?
If you use a discount code and return all products from that order, the points will revert to the state before the order. If you use a discount code and return only some of the products from that order, the discount code is considered used and the points redeemed with the discount code will not be returned after a partial return. The discount code cannot be reused.
Why can't I use larger discount codes on my order?
To redeem 5€ and 10€ discount codes, the value of your order must be at least 50€. For redeeming larger discount codes, the minimum order value is 100€.
I redeemed a discount code but didn't use it. Why have the points been deducted from my account?
When you redeem a discount code, the required amount of points is automatically deducted, even if you don't use the discount code immediately. Points are not returned for redeemed discount codes, as the redeemed discount code remains on your account under your previous benefits until you use it. The discount code is considered used only when you have applied it to your purchase.