We offer a free exchange option to change your order to another size within 14 days of receiving your order.
Please note that the product must be unused and clean for us to accept the exchange.

You can return the product within 14 days of receiving it. Carefully repack the items in the original bag or cardboard box in which the product was delivered, and ensure that all previous shipping labels have been removed or clearly covered.

Please note that we will charge a €5 handling fee for the return.

Note! Returns must first be registered in our system using the "Retrieve your order" function above.

All of Europe except Finland
If you received your order via DHL, please ship the product(s) back with the return label provided in the original shipment and follow the instructions below:

Return instructions for DHL Express

Finland
If you live in Finland and received your order via Posti (either Pickup Point or Home delivery), please follow the instructions outlined here:

Return instructions for Posti

If the product is faulty or incorrect, please report it as soon as possible. We will process your complaint within 3 working days of receipt.

The easiest way to make a claim is to enter your order number and email address in the field below.

If you have purchased the product from one of our dealers, the complaint will be handled through them.

If you have received a product as a gift and find a fault with it, please ask the person who placed the order to make the claim on your behalf.

If you have received a product as a gift and would like to change its size, please contact us by email at shop@northoutdoor.com.

If you have received a product as a gift, please ask the person who placed the order to return it for you.

Please note that we will charge a €5 handling fee when you return the gift.