If you have already paid for your order and received an order confirmation, the order will be processed and you can no longer add or remove products or change sizes. However, you have a 14-day return right for your order.

We receive restocks especially for wool sweaters and accessories made in Oulu. We recommend ordering an availability notification by email under 'notify me when available'. If the product becomes available, you will receive a notification by email.

No, you can place an order without registering or joining the loyalty program. Please note that in this case, you will not accumulate benefits from your purchases and cannot redeem them afterwards.

You can enter the discount code at the online store checkout once you have added all desired products to your cart. When you proceed to checkout, you will find a field labeled "discount code or gift card". Enter or paste your code into this field and click "apply".

In the store, you can use your discount code by informing the cashier.

In some cases, yes. We will specify separately in our campaigns if a discount code cannot be combined with other discounts or promotions.

If you use a discount code redeemed with your loyalty points and return all products from that order, the points will be restored to the balance before the order. If you use a discount code and return only part of the products from that order, the discount code is considered used and the points redeemed for the discount code will not be refunded after a partial return. The discount code cannot be used again.

Joining is quick and easy! You can join here. Joining is free, and you will be automatically registered to receive emails through which you will get, among other things, early access to loyalty member sales. If you already have a customer account in our online store, you are already registered in our rewards program, so you can simply log in and start earning points from your purchases! Please note that subscribing to our newsletter does not automatically enroll you in the loyalty program.

You will immediately receive 500 points in your account upon joining. You can earn additional points with every purchase and convert your accumulated points into valuable rewards. Additionally, by collecting points, you gain access to other exclusive benefits such as early access to sales campaigns, a birthday gift, and many other perks!

You receive 500 points by creating an account in Merino Club. Additionally, you can earn points by making purchases, reviewing products you have bought, and following North Outdoor's social media accounts.

You can choose a delivery method that suits you at the checkout of our online store. The order will be delivered to the Matkahuolto parcel locker or service point you select. You can also choose home delivery when placing your order. You can pick up the package once you have received the arrival notification.

We normally ship your products within 1–3 business days from the order. During the busiest times, delivery may take up to a maximum of 10 business days.

The delivery must be collected from the Matkahuolto pickup point within one week, i.e., 7 days from when you receive the notification that your order is ready for pickup. If you do not collect your order within the storage period, the delivery will automatically return to the online store and be processed as a customer return, for which we will also charge a €5 handling fee. During peak times, Matkahuolto may require faster pickup, and parcel storage periods may be shorter.

If the parcel locker is full, Matkahuolto has the right to redirect the shipment to the nearest service point. If you wish, you can transfer the package to another pickup point after logging into Matkahuolto's website.

You can return the product within 14 days of receiving it. Carefully pack the products back into the original bag or cardboard box in which the product was delivered, and ensure that all previous shipping labels have been removed or clearly covered. Please note that we charge a €5 handling fee for returns. However, you can exchange the product size you ordered free of charge.

Returning a product is easy at http://northoutdoor.com/palauta, where you will also find detailed instructions for completing the return.

We offer the possibility to exchange the product you ordered for another size within 14 days of receiving your order. Size exchanges are free of charge for the customer. 

The exchange can be done easily at http://northoutdoor.com/palauta, where you will also find detailed instructions for completing the exchange.

Once we have received and inspected your return, we will refund your payment to the original payment method. We aim to process refunds as quickly as possible, no later than 14 days after receiving your return.

If the product is faulty or defective, we ask you to file a complaint as soon as possible. We process complaints within approximately 3 business days of receipt.

If you purchased the product from one of our retailers, the complaint should be handled through them. If you received the product as a gift and notice a defect, please ask the person who placed the order to make the complaint on your behalf.

You can fill out our complaint form here: http://northoutdoor.com/palauta. To complete the form, you will need your email address and order number.

You can go to the product in the online store and click the text 'check store availability'.

We recommend verifying this availability information directly with the store by phone to ensure it is current. You can find the contact details and opening hours of our stores here.

Unfortunately, we do not currently accept online store returns in our physical stores.