Cancel your order
You have the statutory right to cancel your online order within 14 days of receiving the goods, without giving any reason.
You can cancel by entering your order number and email address in the field below. You confirm the cancellation using a separate button, after which we'll send you a confirmation by email. Cancelling does not require signing in.
The cancellation notice is free of charge. If you have already received the product, we charge a €5 return fee, which is deducted from the refund. Exchanging for another size is free.
You can also notify us of the cancellation informally by email to shop@northoutdoor.com, or use the model cancellation form available in our refund policy.
Frequently asked questions
Can I cancel an order that's already on its way?
Yes. You can cancel an order even before you've received it. Submit the cancellation notice through the portal above or by email to shop@northoutdoor.com.
If the parcel reaches the pickup point, it's enough to leave it uncollected after submitting the cancellation notice – however, simply not collecting it without notice does not on its own count as a cancellation.
How do I exchange a product?
We offer free exchanges to a different size within 14 days of receiving your order.
Please note that the product must be unworn and in pristine condition for us to accept the exchange.
How do returns work?
You can return a product within 14 days of receiving it.
Carefully repack the products into the original bag or box in which the product was delivered, and make sure all previous shipping labels are removed or clearly covered.
Please note that we charge a €5 return fee on returns.
My return label is missing, what should I do?
If no return label was included with your order, please contact our customer service
shop@northoutdoor.com
How can I file a complaint about a faulty product?
If a product is defective or faulty, we ask you to file a complaint as soon as possible. We process complaints within approximately 3 business days of receipt.
The easiest way to handle the complaint is by entering your order number and email address in the field below.
If you purchased the product from one of our retailers, the complaint is handled through them.
If you received the product as a gift and notice a fault, ask the person who placed the order to file the complaint on your behalf.
How do I exchange the size of a gifted product?
If you received the product as a gift and would like to exchange the size, please contact us by email at shop@northoutdoor.com.
How do I return a gifted product?
If you received the product as a gift, ask the person who placed the order to make the return on your behalf.
Please note that we charge a €5 return fee on returns.
Why is the cancellation form showing in the wrong language?
Our form's language is set to use the language you've selected in your browser settings. You can change the language in your browser settings if you wish. The online store's own language selection unfortunately does not affect this.
