FAQ – Frequently Asked Questions about our loyalty program
I made a return on an order where I used a discount code I earned. How is the refund amount determined?
When you use a discount code, the discount is distributed proportionally across the products in the cart at the time of the order. The discount amount for each individual product depends on the total purchase amount and the size of the discount code.
If you return one or more products purchased using a discount code, you will receive a refund for the amount you paid for each product after the discount. The discount code or discount is not deducted again from the products you keep after the return. The discount is always based on the original order amount.
Why can't I use larger discount codes on my order?
To redeem €5 and €10 discount codes, your order value must be at least €50. For redeeming larger discount codes, the minimum order value is €100.
I redeemed a discount code but didn’t use it. Why were points deducted from my account?
When you redeem a discount code, the required number of points for redemption is automatically deducted, even if you don't use the code immediately. Points are not returned for redeemed discount codes because the redeemed code remains in your account under previous benefits until you use it. The discount code is considered used only when you have applied it to your purchase.
