Privacy Statement

Registrar

Pyka Oy (Business ID: 1976355-0)
Kelatatie 11
90620 Oulu

The name of the register

Customer register

What personal information do we collect and why

We collect personal information for customer relationship management, e -commerce orders and marketing. The processing of personal data is based on customer relationships. The provision of certain personal data is a prerequisite for the delivery of the order and thus for its delivery.

If you leave comments, product reviews or complaints through our pages or order a newsletter,SMS marketing, Or you are doing search on the site, we collect information in those forms, user IP address and browser version information to help you identify junk messages.

Regular Disclosures

The information is only available to Pyka Oy's employees and will not be disclosed to third parties, except for the extent that accounting, archiving, marketing, billing or recovery. The information is not used for third parties.

In addition to our online store, your personal information will be in the following services to improve your customer experience and service (links will take you to your own privacy pages):

• E -mail marketing service (Klaviyo, USA) Through which we send a newsletter to people who joined the list
• SMS marketing service (Yotpo)
• Loyalty system (Yotpo)
• Product review system (Yotpo)
• The customer service system (Gorgia)
• ERP systems (Velox, Visma Nova)

We record the information provided by the user himself as follows:

• Name
• Address, Email and Phone Number
• Sex and date of birth
• Order and return history
• Possible Failed Orders
• Payment information related to the order
• The reviews you provide
• Joining the mailing list
• SMS listing

Cookies

The site uses cookies. Cookies allow e -commerce operations, such as the use of a user account and a shopping cart. Our site will not work properly without cookies, but you can turn them off and remove them from your own web browser. Cookies also provide us with information on Facebook–, Instagram– Microsoft, Tiktok and Google advertising so that we can use the information by targeting ads. Visitor information is anonymized and we do not disclose it to third parties.

Content embedded from other sites

Articles on this site may include embedded content (such as videos, pictures, articles, etc.). Opening the submerged content imported from other sites is comparable to the visitor himself to visit the third party site.

These sites can collect information about you, use cookies, immerse third party tracking cookies, and monitor the use of embedded content.

Transfer of data outside the EU

We use external services that may store content outside the EU in accordance with valid data protection regulations.Such parties include shopify, Google, Facebook, Hotjar, Microsoft and Klaviyo and Yotpo.

Product reviews

We ensure the accuracy of the consumer reviews as required by the law that came into force on 1.1.2023. Read more. Consumer Reviews North Outdoor has ensured that the reviews on the website are from consumers who have purchased or used North Outdoor products. Consumer reviews have been published as such and independently given. Only customers who bought North Outdoor products will receive an email feedback survey, which is displayed in the North Outdoor online store consumer reviews. The feedback form will be sent after purchase and will not be sent to anyone other than Northoutdoor.com -for customers who bought the online store.

 

How can I manage or delete my data?

You have a right:

• To check the information collected about yourself
• Repair
• Restrict data processing
• Oppose the processing of data
• Revoke consent
• Make a complaint to the supervisory authority

If you have a user account on this site, you have made purchases from the site or have submitted product reviews, comments or complaints through a complaint form, ordered a newsletteror associated with our loyalty program, You can request a compilation file from your own personal information, including all the personal information you have provided to us. You can also request removal of your personal information. Request for the above measures are made by filling out the form On our GDPR page (In English). The right to delete our own information does not apply to the personal data that we must retain for maintenance, legal or security reasons.

How long do we retain information

We will retain information for the time being.

Protection

The data is located on secured servers and the data is used via secure connection.